FAQs

Quick answers to pharmacy distribution questions.

Have a quick question?  There’s a good chance we can help you answer it quickly with the Pharmacy Distribution FAQs below.  If you aren’t able to find the answer you’re looking for, contact Customer Service at +1 (800) 542-1216.

We have four distribution centers, located in Paragould, Arkansas, Valdosta, Georgia, Spartanburg, South Carolina, and Milton, Vermont. To find out more about our distributions centers and coverage, view our Service Area.

Our IT helpdesk is open 24/7 and our support staff can be reached at +1 (800) 647-1216.

General Customer Service Information:
+1 (800) 542-1216

Spartanburg & Valdosta:

  • Mon — Thurs 8am-6pm (EST)
  • Friday 8am-5pm (EST)

Paragould:

  • Mon — Thurs 8am-6pm (CST)
  • Friday 8am-5pm (CST)

Yes. We offer over 32,000 SKUs in our warehouses, including a full line of HME/DME, generic branded, OTC, Gift & Sundry Items, and convenience items such as candy, snack items and drinks.

We offer coverage to 31 states throughout the Southeast, Northeast and Midwest. To learn more about specific coverage, visit the Service Area page.

We work with almost all Point of Sale systems on the market. If you have questions regarding a specific Point of Sale system, feel free to reach out today for further details.

GoodSense is our controlled private label carrying approximately 500 SKUs equivalent to brand products.

We deliver 5 days per week, Monday through Friday, during regular business hours.

Yes. Electronic ordering systems for CII substances are available to provide faster processing and delivery while complying with DEA guidelines. For more information, please visit DEAeCom.gov.

If you would like to become a Smith Drug Company customer, simply fill out the inquiry form and a Pharmacy Business Consultant will get back to you shortly. You’ll speak directly with a Smith Drug Company representative who will answer your questions and work with you to complete enrollment.

Smith Drug Company is dedicated to servicing and supporting independently owned pharmacies. Smith Drug Company also excels in servicing Long Term Care facilities and Hospitals. However, we do not distribute to big chains.