Retail Service Specialists

Expertise in category management and store layout.

Whether it’s having someone to call with questions or a trained eye to address issues in-store, we know the importance of having the right support at the right time.

The Pharmacy Business Consultants (PBCs) and Retail Service Specialists at Smith Drug Company are here to make sure your business runs smoothly. From backend inventory management to advertising and store layout, our built-in, personalized support network is here when you need it.

While your Pharmacy Business Consultant ensures that everything is running smoothly behind-the-scenes, Smith Drug Company Retail Service Specialists specialize in keeping your store looking fresh, clean, fully stocked and easy to navigate.

Smith Drug Company’s fully staffed Retail team is available to every pharmacist we work with. As a customer, you’ll receive expertise in category management, store layout, assistance with new product introductions and advertising as well as pricing strategies and plan-o-grams (subscribe through Hamacher Resource Group).

We have five distribution centers, located in Paragould Arkansas, Valdosta Georgia, Spartanburg South Carolina, Carey Ohio, and Milton, Vermont. To find out more about our distribution centers and coverage, view our Service Area.

Our IT helpdesk is open 24/7 and our support staff can be reached at +1 (800) 647-1216.


+1 (800) 542-1216

  • Mon — Thurs 8am-6pm (EST)
  • Friday 8am-5pm (EST)


+1 (800) 582-1216

  • Mon — Thurs 8am-6pm (EST)
  • Friday 8am-5pm (EST)


+1 (866) 346-9147

  • Mon — Thurs 8am-6pm (CST)
  • Friday 8am-5pm (CST)


+1 (833) 570-1757

  • Mon — Fri 8am-5pm (EST)

Milton (Burlington Drug):

+1 (800) 338-8703

  • Mon — Fri 8am-5pm (EST)


+1 (844) 345-3480

  • Mon — Fri 8am-5pm (EST)

Yes. We offer over 53,000 SKUs in our warehouses, including a full line of HME/DME, generic branded, OTC, Gift & Sundry Items, and convenience items such as candy, snack items, and drinks.

We offer coverage to 32 states throughout the Southeast, Northeast and Midwest. To learn more about specific coverage, visit the Service Area page.

We work with almost all Point of Sale systems on the market. If you have questions regarding a specific Point of Sale system, feel free to reach out today for further details.

GoodSense is our controlled private label carrying approximately 500 SKUs equivalent to brand products.

We deliver 5 days per week, Monday through Friday, during regular business hours.

Yes. Electronic ordering systems for CII substances are available to provide faster processing and delivery while complying with DEA guidelines. For more information, please visit

If you would like to become a Smith Drug Company customer, simply fill out the inquiry form and a Pharmacy Business Consultant will get back to you shortly. You’ll speak directly with a Smith Drug Company representative who will answer your questions and work with you to complete enrollment.

Smith Drug Company is dedicated to servicing and supporting independently owned pharmacies, community pharmacies, and chain pharmacies. Smith Drug Company also excels in servicing Long Term Care facilities and Hospitals.